Politica de rambursare

Return and Refund Policy
Effective Date: [01.01.2025]

Thank you for shopping at GoTalk.ro. We value your satisfaction and strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all accessories included.

  • Proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items:

  • Digital products (e.g., e-books, downloadable content)

  • Gift cards

  • Personal care items (e.g., headphones, hygiene-related products) if unsealed

To initiate a return, please contact us at office_wso@yahoo.com with your order details. Once your return is approved, we will provide you with the return shipping address.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

If you receive a defective or damaged item, you may request an exchange within 14 days. Please provide photos of the issue when contacting us at office_wso@yahoo.com

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • If eligible, original shipping costs will be refunded.

Contact Us

For any questions about returns and refunds, please reach out to us at office_wso@yahoo.com or visit our website at www.gotalk.ro.

GoTalk.ro reserves the right to update this policy at any time without prior notice. Please check this page periodically for any changes.